TY  - BOOK
AU  - BESTERFIELD, DALT H. CAROL
AU  - BESTERFIELD, MICHNA CAROL
TI  - TOTAL QUALITY MANAGEMENT
SN  - 817758412X
U1  - 658.401 3/BES/BES 
PY  - 2006///
CY  - SINGAPORE.
PB  - PEARSON EDUCATION PTE LTD.
ER  -